Our Policies

Read our Privacy Statement
The purpose of this statement is to let users of this web site know what information is collected about them when they visit this site, and how this information is used.

Read our Refund/Exchange Policy
The purpose of this statement is to let users of this web site know what our exchange policies and procedures are, and how you can go about getting an exchange should you require one

Privacy Statement

Mavielle is committed to the new Australian privacy legislation in the way it collects, uses, secures and discloses personal information.

The Commonwealth Privacy Act 1988 requires companies to comply with the National Privacy Principles (NPPs). This document describes Mavielle's Privacy Policy.

The information we collect

We lawfully collect personal information that is necessary for our business to function. The information we collect and hold will depend upon the products you request from us and may include:

• Information you provide us when you purchase goods or services. This information will include your name, address and contact details. .
• Information derived from communications between us and you.

The use of the facilities and services available through our website will determine the amount and type of information we collect. The only personal information we collect when you use our website is what you tell us about yourself, for example, by completing an online form when you request product information, or when you send us email we will record your mail address.

How we use your information

We use the information we collect for the purpose disclosed at the time of collection or otherwise as set out in this Privacy Statement. We will not use your personal information for any other purpose without first seeking your consent, unless authorized or required by law. Generally we will only use and disclose your personal information:

• To establish and maintain your relationship as a customer of Mavielle
• To provide products you have requested from Mavielle
• To administer and manage those products
• To answer your inquiry.
• For direct marketing by email, specials on products you have shown interest in.

If we contact you in this way without obtaining your prior consent, we will provide you with the opportunity to decline any further marketing communications. If you at any time receive any communication from Mavielle which you would not like to receive, please contact us and we will remove your name from our mailing list.

Access to your personal information

In most cases, you can gain access to the personal information that Mavielle holds about you, subject to some exceptions allowed by law.
If you would like to check or amend your contact details, please contact us. We will deal with all requests for access to personal information as quickly as possible.

Security

Mavielle will take reasonable steps to keep secure any personal information which we hold and to keep this information accurate and up to date. Personal information is stored in a secure server or secure files.

The Internet is not always a secure method of transmitting information. Accordingly, Mavielle cannot accept responsibility for the security of information you send to, or receive from us over the Internet or for any unauthorized access or use of that information

Changes to this Privacy Policy

It may be necessary for us to review and revise our Privacy Policy from time to time. An amended version will be posted on our website at www.mavielle.com. We suggest that you visit our website regularly to keep up to date with any changes

REFUND POLICY

Please choose carefully, as we do not refund if you simply change your mind or make a wrong decision. If for any reason you are not satisfied with any purchases you make from this site simply e-mail us,or return your purchase within 14 days. We will at all times make any exchange to your order to your complete satisfaction. Sorry we cannot refund freight charges on delivery and return of exchanged goods

GOODS DAMAGED OR LOST IN TRANSIT
If your purchase is damaged in transit we will send you a "no charge" replacement, freight free. You will need to return the damaged product (or fragments which demonstrate reasonable evidence of breakage in the case of international orders) to us for assessment.

METHOD OF REFUNDS
Mavielle will refund to your credit card, or we can post a cheque or international money order.

HOW TO MAKE A RETURN
All we ask is that you print and fill in the Returns Form below, and return the product in its original condition with its packaging. We will also need a copy of your order confirmation record and goods receipt.

RETURNS INFORMATION
Please provide us with the information outlined below. This information must accompany all returns.
Personal Details
Name:
Street Address:
Town/Suburb:
State:
Postcode:
Country:
Email Address:
Contact Phone: (_____)________________
Preferred Contact Time:
Product Details
Returned Item:
Code # :
Receipt # :
Order Date:
Reason for return:
What would you like us to do?
a. Replace with another of the same product
b. Refund my credit card (if you paid by credit card only)
Refund by posting me a cheque or international money order.